How KBI Built AI Confidence Across Their Teams
Key Results
Staff reporting 5–10 hours saved per week
Drafting tasks reduced from 45–60 minutes to ~10 minutes
AI adoption expanded across multiple teams
Shared standards for responsible AI use established
The Organisation
KBI is a specialist insurance brokerage providing advice-driven risk management support across a select range of sectors and industries.
Their work involves complex, knowledge-heavy tasks where accuracy, judgement and compliance are critical. Teams regularly work with detailed documentation, analysis and internal reporting that require both speed and precision.
The Opportunity
Before working with The Square Wave, AI usage across the team was inconsistent.
Some employees were experimenting independently with tools like ChatGPT, while others were unsure how or when it was appropriate to use AI in their work. Confidence levels varied and there was no shared understanding of best practice.
KBI recognised that AI would increasingly play a role in professional services and wanted to establish a stronger foundation early. Without a shared approach, there was a risk of fragmented adoption and widening capability gaps across the team.
The Approach
KBI implemented The Square Wave Foundations of AI Literacy program to build practical capability and confidence across the organisation.
The focus was on helping employees apply AI to real workplace tasks rather than learning abstract theory. The program focused on:
Developing structured prompting skills
Using AI as a research and thinking partner
Hands-on exercises using real work examples
Establishing shared understanding of responsible AI use
By treating AI as a workplace literacy rather than a technical specialty, the program enabled employees with different starting points to quickly build confidence and capability.
What Changed
Following the program, teams began integrating AI more consistently into their everyday workflows.
Reported impacts included:
Significant time savings, particularly when drafting internal documentation or preparing first versions of reports.
Tasks that previously required 45–60 minutes to draft can now often be produced in around 10 minutes, allowing staff to spend more time refining insights and making decisions.
5–10 hours of productivity gains per week for some employees, depending on their role.
Just as importantly, AI use became more visible, intentional and openly discussed across the organisation, replacing individual experimentation with shared learning and more consistent practices.
“Before Square Wave, we knew AI was important but most people weren’t confident using it day to day.
After the training, people started applying it immediately. Tasks that used to take 45 to 60 minutes can now be drafted in about 10 minutes, which has been a significant productivity gain.
Some team members estimate they’re saving five to ten hours per week, but the biggest shift has been confidence. We now have a shared understanding of how to use AI well across the organisation.
What stood out most was how practical the program was. Everyone left with tools they could apply immediately in their role.”
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